Situs Web E-Commerce Dengan Fitur Customer Service Pada PD. Candrasa Jaya

Ririn Ikana , Desanti and Astrid , Callista and Edwin P. , Candrasa (0026) Situs Web E-Commerce Dengan Fitur Customer Service Pada PD. Candrasa Jaya. In: IES - Emerging Technology for Better Human Life, EEPIS-Surabaya.

Preview

PDF Download (2057Kb) | Preview

Abstract

PD. Candrasa Jaya is a small company which sells swallow bird nest and nest farming equipments. This company does not have customer’s complains history, does not have a clear list of products, and also wants to expand its sales service in Indonesia. Those problems can be solved by using an e-commerce website with customer service features. An e-commerce website will be able to reach a wide range of customers and information of the company profile, how and where to purchase the company’s products. Customer service features will allow the company to keep in touch through this website with customers. The development of this website is based on the iterative prototyping method. This website is built by using PHP and HTML as the web programming language, UML 2.0 as the modeling language, and MySQL as the database. This e-commerce website will help the company manage sales and products. The customer service feature enables customers to submit complains, testimonials and receive the latest news from the company. The website will also help track the customer information, send latest news and create invoice or reports from the sales transactions. The proposed website will be able to help the process of managing sales and producing company’s sales report.Moreover the customers will be able to get latest news or products from the company. The proposed website may also support the customer service department in maintaining the relationship with customers.

Actions (login required)